Responsive
Responsive (formerly RFPIO) provides AI-powered software for managing requests for proposals (RFPs), security questionnaires, and other information requests, helping sales, proposal, and security teams automate responses and collaborate on complex questionnaires. Its cloud platform centralizes content, leverages AI to suggest answers, and integrates with CRM and productivity tools, sold on a subscription basis to mid-market and enterprise customers across industries.
- Sales Enablement & Training
- Workflow Automation
- Knowledge Management & Collaboration
- Revenue
- $65.0M
- Employees
- 450
- Founded
- 2015
- Headquarters
- Beaverton, United States of America
What 6 Arbolus experts think of Responsive
NPS scores predominantly fall within the 8-9 range, with four out of six experts scoring 8 or higher, and only one instance of a lower NPS (5) among Users in early implementation. Renewal intent is primarily positive (80% 'Yes'), with only one User indicating uncertainty. Stickiness is high, with 66% of respondents having used the solution for more than one year and all long-term users demonstrating strong renewal intent.NPS, renewal, and implementation stage data collectively suggest an overall positive customer experience, especially among established, higher-spend customers.Overall Customer Sentiment: Positive
Who reviewed Responsive
- C-Suite 50% (3)
- Director 33% (2)
- Manager 17% (1)
Employer names and spend open once the report publishes.
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 2
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 4 months- Apr 8
- Dec 7
- Mar 8
- May 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 67% 3 answers
- 100% 2 answers
- 8.3/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
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