redhat
Red Hat is an enterprise software company that develops, distributes, and supports open-source solutions, best known for Red Hat Enterprise Linux and a broad portfolio of cloud, container, middleware, and automation products. It serves large enterprises, governments, and technology providers with subscription-based software, support, and consulting services. The company generates revenue primarily through software subscriptions, training, and professional services around its open-source platforms.
- Cloud Infrastructure & Hosting
- IT Consulting & Implementation
- Container & Kubernetes Platforms
- Revenue
- $3.5B
- Employees
- 22,000
- Founded
- 1993
- Headquarters
- Raleigh, United States of America
What 37 Arbolus experts think of redhat
NPS ratings are strongly positive: the majority of experts rate Red Hat between 8 and 10. Renewal intent is high, especially among large and mid-sized enterprise customers (>80%). Most customers are in the mature adoption or long-term implementation stage. Key qualitative themes include enterprise-grade reliability, strong support, multi-cloud flexibility, and robust security. Persistent challenges include cost sensitivity at scale and learning curve concerns. Overall Customer Sentiment: Positive
Who reviewed redhat
- C-Suite 59% (22)
- Director 24% (9)
- Manager 18% (7)
Employer names and spend open in the full report, along with the other 34 customers.
Everything 37 customers told us about redhat.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
62 Net Promoter Score, from 37 scored reviews- Promoters 26
- Passives 8
- Detractors 3
Cumulative NPS by month
+1 over 6 months- Mar 8
- Apr 8
- May 8
- Jun 9
- Jul 9
- Sep 9
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 48 across 4 companies.
Praised
- Cost-Effective Feature Expansion
- Need for Seamless Public Cloud Integration
- Growth of AI and Automation
- Broad ISV Certification and Security
Criticised
- Learning Curve and Onboarding Complexity
- Certification and Vendor Lock-In Risk
- Competitive Pricing Pressure
- Steep Learning Curve
What customers say
Renewal intent
Plan to renew 79%Plan to renew, by seniority
- 93% 14 answers
- 80% 5 answers
- 50% 4 answers
- 0% 1 answer
- 8.9/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 7.3/10 Average score from customers not renewing
Top alternatives
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Report
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