Safety-Kleen
Safety-Kleen is an environmental services and waste management company that provides parts cleaning, used oil collection, re-refining, and hazardous and non-hazardous waste disposal services to industrial, automotive, and commercial customers across North America. It operates service branches and re-refineries that collect and process waste streams, selling cleaning services, recycled oil products, and compliance programs on a contract and service-fee basis. The company also supplies related equipment, solvents, and environmental compliance support to help customers meet regulatory requirements.
- Revenue
- $1.5B
- Employees
- 4,500
- Founded
- 1963
- Headquarters
- Richardson, United States of America
What 10 Arbolus experts think of Safety-Kleen
Most NPS scores are high, with 63% of customers rating 8 or above, indicating broad satisfaction. Renewal intent is positive among high spenders and long-term users, with only a small minority expressing uncertainty. Over 75% report implementation stages of more than one year, underscoring stickiness and product entrenchment. Key sentiment themes are high vendor reliance and ongoing value among established accounts.Overall Customer Sentiment: Positive
Who reviewed Safety-Kleen
- C-Suite 30% (3)
- Director 40% (4)
- Manager 30% (3)
Employer names and spend open once the report publishes.
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Sentiment
30 Net Promoter Score, from 10 scored reviews- Promoters 5
- Passives 3
- Detractors 2
Cumulative NPS by month
-2 over 4 months- Apr 10
- May 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 30 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 2 answers
- 0% 1 answer
- 9/10 Average score from customers who will renew
- 5/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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