SNP
SNP is a global IT consulting and software company that specializes in data transformation and SAP landscape modernization, helping enterprises plan and execute complex migrations, carve-outs, mergers, and cloud moves using its proprietary CrystalBridge platform and related tools. It serves large and mid-sized organizations running SAP and other enterprise systems, generating revenue through software licenses/subscriptions and professional services projects. The company focuses on accelerating and de-risking ERP transformations, data migrations, and system consolidations for clients across multiple industries.
- IT Consulting & Implementation
- Business Process Management
- Data Integration & ETL
- Revenue
- $220.0M
- Employees
- 1,300
- Founded
- 1994
- Headquarters
- Heidelberg, Germany
What 7 Arbolus experts think of SNP
NPS scores among respondents are distributed from 1 (detractor) to 10 (promoter), with notable high scores from high spenders and Influencer personas. Renewal intent is strongly positive where stated, with all Influencers indicating a 'Yes' to renewal. Stickiness is highest among accounts with more than one year of implementation. Key themes from the data show high satisfaction among high spenders and Influencers, while Users present a wider range of sentiment. Overall Customer Sentiment: Positive
Who reviewed SNP
- C-Suite 71% (5)
- Director 29% (2)
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Sentiment
14 Net Promoter Score, from 7 scored reviews- Promoters 3
- Passives 2
- Detractors 2
Cumulative NPS by month
+0 over 3 months- Feb 7
- Mar 7
- May 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 14 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 2 answers
- 50% 2 answers
- 8.7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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