Sodexo
Sodexo is a global food services and facilities management company that designs, manages, and delivers on-site catering, soft and hard facilities services, and employee benefits and rewards programs for corporate, education, healthcare, government, and other institutional clients. It generates revenue through long-term service contracts and outsourcing agreements, providing integrated support services such as dining, cleaning, maintenance, and workplace experience solutions. The company operates in multiple countries, serving both public and private sector organizations.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $23.0B
- Employees
- 420,000
- Founded
- 1966
- Headquarters
- Issy-les-Moulineaux, France
What 26 Arbolus experts think of Sodexo
NPS scores are bifurcated, with 53% providing NPS of 8 or above and 21% scoring below 5. Renewal intent is strong among high spenders, with most large customers indicating willingness to renew. Implementation stickiness is high, as 61% are in the more than one year phase and only 17% in offboarding or pilot. Key quantitative themes are strong loyalty among entrenched customers and lower satisfaction among recent or offboarding users.Overall Customer Sentiment: Positive
Who reviewed Sodexo
- C-Suite 60% (16)
- Director 20% (5)
- Manager 20% (5)
Employer names and spend open once the report publishes.
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Sentiment
7 Net Promoter Score, from 26 scored reviews- Promoters 9
- Passives 10
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Apr 7
- May 6
- Jun 7
- Jul 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 7 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 50% 8 answers
- 33% 3 answers
- 50% 2 answers
- 8.2/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
- 4.3/10 Average score from customers not renewing
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