SoftServe
SoftServe is a global digital consulting and IT services company that designs, builds, and supports software and cloud solutions for enterprises and technology companies. It provides services such as product engineering, cloud and DevOps, data and AI, and digital experience design across industries including healthcare, financial services, retail, and technology. The company generates revenue through project-based engagements, managed services, and long-term outsourcing contracts.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Revenue
- $900.0M
- Employees
- 16,000
- Founded
- 1993
- Headquarters
- Lviv, Ukraine
What 7 Arbolus experts think of SoftServe
NPS scores from the data display a mixed sentiment, ranging from 3 to 8. 40% of responses indicate an NPS of 8, suggesting moderately positive satisfaction among users, while influencer responses skew lower, with one notable NPS of 3. Renewal intent is split: 40% indicate no intent to renew, 20% are positive, and 20% are unsure.Implementation stickiness is higher among users with more than one year experience on the platform, corresponding to stronger NPS scores and renewal intent. Key themes include polarized satisfaction between user and influencer personas, and renewal risk in high-spend accounts.Overall Customer Sentiment: Neutral
Who reviewed SoftServe
- C-Suite 67% (5)
- Director 33% (2)
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 5
- Detractors 1
Cumulative NPS by month
-1 over 5 months- Dec 8
- Jan 8
- Mar 7
- Aug 7
- Sep 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 33% 3 answers
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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