SPINS
SPINS is a data and analytics company that provides product attribution, point-of-sale, and consumer insights focused on the natural, organic, and specialty grocery industry. It serves retailers, brands, and their advisors by aggregating and enriching market data to support category management, product innovation, and go-to-market decisions. The company generates revenue through subscriptions and licensing to its data platforms, analytics tools, and related advisory services.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Revenue
- $200.0M
- Employees
- 800
- Founded
- 1997
- Headquarters
- Chicago Loop, United States of America
What 9 Arbolus experts think of SPINS
NPS distribution is strongly positive, with 57% of responses at the maximum score of 10, and all but one expert reporting NPS of 8 or above. The only lower sentiment comes from an Influencer with a still moderate NPS 3 and uncertain renewal. Renewal intent is confirmed for the largest spending accounts, correlating with the most established implementations. Over 86% of respondents have used the platform for over 1 year, demonstrating stickiness. Matched patterns of spend, NPS, and renewal show that SPINS’s largest and longest-tenured clients are its most loyal and satisfied.Overall Customer Sentiment: Positive
Who reviewed SPINS
- C-Suite 56% (5)
- Director 11% (1)
- Manager 33% (3)
Employer names and spend open once the report publishes.
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Sentiment
44 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 1
- Detractors 2
Cumulative NPS by month
+0 over 5 months- Apr 8
- May 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 44 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 67%Plan to renew, by seniority
- 50% 2 answers
- 100% 1 answer
- 10/10 Average score from customers who will renew
- 3/10 Average score from undecided customers
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