SureCloud, Ltd.

surecloud.com · Birmingham, United Kingdom

SureCloud is a governance, risk and compliance (GRC) and cybersecurity software provider that offers a cloud-based platform for risk management, compliance, data privacy, and security operations. It serves mid-market and enterprise organizations across regulated industries, combining subscription software with advisory and managed cyber services. The company generates revenue through SaaS licenses, professional services, and managed security offerings.

  • GRC & Compliance Automation
  • Cybersecurity Services
  • Security Operations (SIEM/SOAR)
Revenue
$30.0M
Employees
250
Founded
2006
Headquarters
Birmingham, United Kingdom

What 17 Arbolus experts think of SureCloud, Ltd.

NPS distribution is centered in the 6-9 range, with no detractors and strong satisfaction among high spenders. 60% of high spenders are promoters (NPS 8–9), while lower spenders and pilot-stage users are more neutral (NPS 4–7). Renewal intent is largely uncertain except in the largest accounts, where renewal is affirmed. Stickiness is strongest among organizations past one year of implementation; pilot and early-stage clients show uncertainty about future commitment.Overall Customer Sentiment: Neutral to Moderately Positive

Who reviewed SureCloud, Ltd.

Total customers 17 16 current · 1 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 53% (9)
  • Director 35% (6)
  • Manager 12% (2)
Legal Leader Director NPS 8 Undecided
Generalist Partner Manager NPS 7
Operations Leader Director NPS 8 Will renew

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Sentiment

-5 Net Promoter Score, from 17 scored reviews
  • Promoters 2
  • Passives 12
  • Detractors 3

Cumulative NPS by month

+0 over 5 months
  • Sep 7
  • Oct 8
  • Mar 8
  • Jun 8
  • Jul 7

Net Promoter Score across 8 reviews, accumulated up to each month. Category median 24 across 8 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 40%
  • Will renew 4
  • Undecided 6
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 40% 5 answers
  • Director 25% 4 answers
  • Manager 100% 1 answer
  • 8.3/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers

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