Symantec (a Broadcom company)
Symantec, now a division of Broadcom, provides enterprise cybersecurity software and services focused on threat protection, information security, and compliance for large organizations across industries, generating revenue through licenses, subscriptions, and support contracts. Its portfolio includes endpoint security, email and web security, data loss prevention, and cloud security solutions that help customers protect against malware, ransomware, and advanced persistent threats. The company sells primarily through direct enterprise sales and channel partners globally.
- Endpoint & Device Security
- Network & Cloud Security
- Security Operations (SIEM/SOAR)
- Revenue
- $1.8B
- Employees
- 4,500
- Founded
- 1982
- Headquarters
- San Jose, United States of America
What 15 Arbolus experts think of Symantec (a Broadcom company)
NPS scores range from 2 to 9, reflecting a wide spectrum of sentiment; 31% (4/13) are NPS 8 or higher (Promoters), while 23% (3/13) are NPS 5 or lower (Detractors). Among six respondents with clear renewal data, 50% indicate intent to renew, 33% are uncertain, and 17% do not intend to renew. 84% of implementations are live for more than one year, pointing to stickiness among established users, yet offboarding and pilot stages are present in lower NPS cohorts, suggesting churn risk. Key themes are value realization, cost scrutiny, and evolving fit against current security needs.Overall Customer Sentiment: Neutral
Who reviewed Symantec (a Broadcom company)
- C-Suite 73% (11)
- Director 13% (2)
- Manager 13% (2)
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Sentiment
-26 Net Promoter Score, from 15 scored reviews- Promoters 2
- Passives 7
- Detractors 6
Cumulative NPS by month
+0 over 6 months- Jan 7
- May 6
- Jun 7
- Jul 7
- Aug 6
- Sep 7
Net Promoter Score across 4 reviews, accumulated up to each month. Category median 15 across 4 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 6 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 3.5/10 Average score from customers not renewing
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