Ted Pella, Inc.
Ted Pella, Inc. is a manufacturer and distributor of microscopy supplies, instruments, and specimen preparation equipment serving research, industrial, and clinical laboratories. The company sells products such as sample preparation tools, imaging accessories, and consumables primarily to scientists, universities, and commercial labs through its catalog and e-commerce site. Revenue is generated through direct product sales and distribution partnerships worldwide.
- Revenue
- $35.0M
- Employees
- 150
- Founded
- 1968
- Headquarters
- Redding, United States of America
What 9 Arbolus experts think of Ted Pella, Inc.
NPS distribution is skewed toward promoters: 3 give a score of 10, 3 give 9, 1 gives 8, 2 give 6, and 1 gives 7. Renewal intent is positive, with 60% of those answering indicating intent to renew and the remainder unsure. Stickiness is high with 90% using Ted Pella for more than a year. Key theme: stickiness and established use drive satisfaction.Overall Customer Sentiment: Positive
Who reviewed Ted Pella, Inc.
- C-Suite 56% (5)
- Manager 44% (4)
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Sentiment
55 Net Promoter Score, from 9 scored reviews- Promoters 6
- Passives 2
- Detractors 1
Cumulative NPS by month
+1 over 4 months- Apr 8
- May 9
- Jun 8
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 55 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 50% 2 answers
- 67% 3 answers
- 8.3/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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