Tetra Pak
Tetra Pak is a global food processing and packaging solutions company that designs and supplies carton-based packaging systems, filling machines, and processing equipment for dairy, beverage, and other liquid and food producers. It generates revenue by selling packaging materials, processing and filling equipment, and related maintenance, engineering, and consulting services to food and beverage manufacturers worldwide. The company also provides lifecycle services, automation, and sustainability-focused solutions to optimize customers’ production and supply chains.
- Manufacturing Execution & Quality
- IT Consulting & Implementation
- Revenue
- $13.0B
- Employees
- 25,000
- Founded
- 1951
- Headquarters
- Lund, Sweden
What 13 Arbolus experts think of Tetra Pak
NPS scores are strongly positive, with over half of respondents rating 8–10 and several providing a perfect 10. Renewal intent is high, particularly among Influencers with larger spend. However, Users note frustrations post-contract, citing a lack of flexibility and lock-in once agreements are in place. Implementation stickiness is high, with most experts engaged for more than one year. Qualitative themes highlight market dominance and vertical integration as strengths, offset by customer service inflexibility and limited agility for mid-tier customers.Overall Customer Sentiment: Positive
Who reviewed Tetra Pak
- C-Suite 92% (12)
- Director 8% (1)
Employer names and spend open in the full report, along with the other 10 customers.
Everything 13 customers told us about Tetra Pak.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
46 Net Promoter Score, from 13 scored reviews- Promoters 8
- Passives 3
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Jan 8
- Feb 9
- Apr 8
- May 9
- Jul 9
- Sep 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 40 across 2 companies.
Praised
- Compatibility across Multiple Use Cases
- Comprehensive Vertical Integration
- Market Leadership in Food and Beverage Packaging
- Sustainability Leadership
Criticised
- Lack of Flexibility Post-Contract
- Challenging Lead Times for Smaller Customers
- Geographical Packaging Customization Gaps
- Limited Competitive Differentiation in Flexibility
What customers say
Renewal intent
Plan to renew 44%Plan to renew, by seniority
- 44% 9 answers
- 9.5/10 Average score from customers who will renew
- 9/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Tetra Pak customers
Report
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