Teramind

teramind.co · Miami Beach, United States of America

Teramind provides employee monitoring and insider threat prevention software that tracks user activity across endpoints and applications to help organizations improve productivity, ensure compliance, and detect risky or malicious behavior. Its platform serves enterprises, financial institutions, government agencies, and other regulated or security-sensitive organizations on a subscription basis via cloud and on‑premise deployments. The company generates revenue through licenses for user monitoring, behavior analytics, and data loss prevention features, along with support and professional services.

  • Endpoint & Device Security
  • Security Operations (SIEM/SOAR)
Revenue
$25.0M
Employees
150
Founded
2014
Headquarters
Miami Beach, United States of America

What 15 Arbolus experts think of Teramind

NPS distribution shows that 32% of responses fall within 9–10 (Promoters), 36% in 7–8 (Passives), and 32% in 5–7 (Detractors or lower spectrum Passives). Renewal intent is mixed: 2 affirmatives, 2 negatives, and a majority as Not Sure, especially among mid to high spenders. Implementation stages are balanced, with several customers in advanced stages but a notable share in pilot or less than one year phases. Themes from the data center on variable sentiment, moderate stickiness, and tentative renewal patterns, more positive among high-spend/longer-term segments.Overall Customer Sentiment: Neutral

Who reviewed Teramind

Total customers 15 13 current · 2 former
Reviews growth +14 in six months
Seniority of respondents
  • C-Suite 87% (13)
  • Director 13% (2)
Executive C-Suite NPS 4 Undecided
Security Leader Director NPS 9 Will renew
Not specified C-Suite NPS 8 Undecided

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Sentiment

13 Net Promoter Score, from 15 scored reviews
  • Promoters 5
  • Passives 7
  • Detractors 3

Cumulative NPS by month

+3 over 5 months
  • Dec 4
  • Jan 6
  • Apr 7
  • May 7
  • Jun 7

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 13 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 17%
  • Will renew 2
  • Undecided 8
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 10% 10 answers
  • Director 50% 2 answers
  • 9/10 Average score from customers who will renew
  • 7.1/10 Average score from undecided customers
  • 8/10 Average score from customers not renewing

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