The Davey Tree Expert Company
The Davey Tree Expert Company is an employee-owned provider of tree care, grounds maintenance, and environmental consulting services for residential, commercial, utility, and government clients. It offers services such as tree pruning and removal, plant health care, vegetation management, and environmental and ecological consulting, generating revenue through contracted field services and long-term maintenance programs. The company also provides utility line clearance and asset management services to power and infrastructure companies across North America.
- IT Consulting & Implementation
- Revenue
- $1.4B
- Employees
- 13,000
- Founded
- 1880
- Headquarters
- Kent City, United States of America
What 20 Arbolus experts think of The Davey Tree Expert Company
NPS scores are weighted toward the positive range, with 60% above 7, and a smaller cohort below 6. Renewal intent is positive in 50% of responses, with the high-spend/high-NPS group locking in long-term relationships. 30% of responses note uncertainty or negative renewal intent, mostly linked to lower spend and less established implementations. Customers with over a year’s implementation time report the highest stickiness and satisfaction.Overall Customer Sentiment: Positive
Who reviewed The Davey Tree Expert Company
- C-Suite 60% (12)
- Director 25% (5)
- Manager 15% (3)
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Sentiment
5 Net Promoter Score, from 20 scored reviews- Promoters 5
- Passives 11
- Detractors 4
Cumulative NPS by month
+0 over 5 months- Jan 8
- Feb 7
- May 7
- Jun 7
- Jul 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 5 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 46%Plan to renew, by seniority
- 67% 9 answers
- 0% 3 answers
- 0% 1 answer
- 8.5/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 4.3/10 Average score from customers not renewing
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