Arbolus Intelligence

Thermo Fisher Scientific

thermofisher.com · Waltham, United States of America

Thermo Fisher Scientific is a global provider of scientific instruments, laboratory equipment, reagents, consumables, and software used in research, diagnostics, and industrial applications. It serves pharmaceutical and biotech companies, academic and government labs, clinical and diagnostic providers, and industrial customers, generating revenue through product sales, services, and software subscriptions. The company also offers contract development and manufacturing services for pharmaceuticals and biologics.

Listed in
Revenue
$43.0B
Employees
130,000
Founded
2006
Headquarters
Waltham, United States of America

What 87 Arbolus experts think of Thermo Fisher Scientific

NPS scores are overwhelmingly positive, with over 80% of experts rating above 8 and only a few detractors. Renewal intent is strong among high spenders and Influencers, with very few expressing uncertainty or negative intent. Most users report implementation for more than 1 year, showing deep adoption. Expert feedback centers on reliability, operational efficiency, and integration as key themes, with minor concerns about cost management and change disruption.Overall Customer Sentiment: Positive

Who reviewed Thermo Fisher Scientific

Total customers 87 79 current · 8 former
Reviews growth +21 in six months
Seniority of respondents
  • C-Suite 67% (58)
  • Director 24% (21)
  • Manager 9% (8)
Data Leader C-Suite NPS 9 Will renew Submitted Jan 2026
Design Leader C-Suite NPS 10 Undecided Submitted Dec 2025
Operations Manager C-Suite NPS 10 Will renew Submitted Sep 2026

Employer names and spend open in the full report, along with the other 84 customers.

Everything 87 customers told us about Thermo Fisher Scientific.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

47 Net Promoter Score, from 86 scored reviews
  • Promoters 48
  • Passives 31
  • Detractors 7

Cumulative NPS by month

+0 over 6 months
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 37 across 2 companies.

Praised

  • Operational Efficiency Gains
  • Robust Reliability and Precision
  • Future-Proof Integration Capabilities
  • Automation and Predictive Capabilities

Criticised

  • Barriers to Repeat Investment
  • Competitor Feature Stagnation
  • Non-Recurring Spend Model
  • AI-Driven Competitive Threats

What customers say

Operational Efficiency Gains
“We have streamlined our workflows and reduced manual intervention by leveraging the advanced features offered, particularly the ACE function.”
Robust Reliability and Precision
“I can rely on Thermo Fisher equipment for consistent performance and minimal downtime even in demanding, high-volume environments.”
Future-Proof Integration Capabilities
“The technology integrates seamlessly with laboratory automation systems, making it an investment that continues to deliver value as our infrastructure evolves.”

Renewal intent

Plan to renew 46%
  • Will renew 26
  • Undecided 28
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 45% 38 answers
  • Director 62% 13 answers
  • Manager 25% 4 answers
  • Not specified 0% 1 answer
  • 8.6/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 6/10 Average score from customers not renewing

Top alternatives

Most weighed by Thermo Fisher Scientific customers

Report

Customer Report - Oct 2026 Oct 2026 87 + 4

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