ThinkLP
ThinkLP provides a cloud-based loss prevention and risk management platform that helps retailers and other multi-location enterprises manage incidents, investigations, audits, safety, and compliance. Its software centralizes data from stores and operations to enable case management, analytics, and reporting for loss prevention, asset protection, and risk teams. The company generates revenue through subscriptions and related implementation and support services.
- Business Intelligence & Dashboards
- IT Consulting & Implementation
- Revenue
- $18.0M
- Employees
- 120
- Founded
- 2011
- Headquarters
- Leamington, Canada
What 7 Arbolus experts think of ThinkLP
ThinkLP sees a generally positive customer sentiment, reflected in high NPS scores (majority 8–10) from end users and operations leaders. Long-term implementation is prevalent, with several customers using the platform for over a year. Renewal intent is mixed: strong among IT/operations, but lower among finance and some analytics leaders. Key feedback themes focus on the value of unified workflows and strong reporting, while heavy manual data entry and lack of AI-driven predictive analytics remain pain points. Configuration complexity and the absence of conversational dashboards are also frequently cited.Overall Customer Sentiment: Positive
Who reviewed ThinkLP
- C-Suite 57% (4)
- Director 29% (2)
- Manager 14% (1)
Employer names and spend open in the full report, along with the other 4 customers.
Everything 7 customers told us about ThinkLP.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 2
- Passives 3
- Detractors 2
Cumulative NPS by month
+1 over 4 months- May 6
- Jun 7
- Jul 8
- Aug 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 8 across 2 companies.
Praised
- Configurability for Complex Needs
- Unified Platform
- Strong Reporting & Audit Capabilities
- AI-Based Exception Reporting
Criticised
- Manual Data Entry Burden
- Limited Predictive Analytics
- Complex Workflow Customization
- Manual Process Induced Churn
What customers say
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 1 answer
- 100% 1 answer
- 6.5/10 Average score from customers who will renew
Top alternatives
Most weighed by ThinkLP customers
Report
More in Data & Analytics and Security & Compliance
Other companies in both categories with a customer report.
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