ThoughtSpot
ThoughtSpot is an analytics software company that provides a cloud-based, search- and AI-driven business intelligence platform that lets business users query and analyze data using natural language. Its products connect to cloud data warehouses and enterprise data sources to deliver interactive dashboards, self-service analytics, and embedded insights for enterprises across industries. The company generates revenue through subscriptions to its SaaS platform and related services.
- Business Intelligence & Dashboards
- Data Integration & ETL
- Generative AI Platforms
- Revenue
- $160.0M
- Employees
- 900
- Founded
- 2012
- Headquarters
- Redwood City, United States of America
What 63 Arbolus experts think of ThoughtSpot
NPS skewed strongly positive, with the majority of responses in the 7-10 promoter range and only a few detractors at 5 or below. Renewal intent is high among spenders and advanced users, with a minority expressing uncertainty or intent not to renew, clustered among low spenders and pilots. Stickiness is most pronounced at the more-than-one-year implementation stage, where most experts cite embedded workflows and tangible business value. Key feedback themes include reduced analytics bottlenecks, robust self-service, and positive impact on decision velocity. Negatives include setup/modeling effort and less advanced formatted reporting. Overall Customer Sentiment: Positive
Who reviewed ThoughtSpot
- C-Suite 75% (47)
- Director 22% (14)
- Manager 3% (2)
Employer names and spend open in the full report, along with the other 60 customers.
Everything 63 customers told us about ThoughtSpot.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
25 Net Promoter Score, from 63 scored reviews- Promoters 28
- Passives 23
- Detractors 12
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 7 reviews, accumulated up to each month. Category median 26 across 7 companies.
Praised
- Effective Anomaly Detection
- Business User Self-Service Realized
- Governed Metrics and Fast Answers
- Broaden Automated Insights and Anomaly Detection
Criticised
- Pressure from Competing Search-Based BI Providers
- Natural Language Query Becomes Commodity
- Subscription Cost Outpacing Value
- Formatted Reporting Lags
What customers say
Renewal intent
Plan to renew 56%Plan to renew, by seniority
- 52% 27 answers
- 63% 8 answers
- 100% 1 answer
- 8.7/10 Average score from customers who will renew
- 7.4/10 Average score from undecided customers
- 4.7/10 Average score from customers not renewing
Top alternatives
Most weighed by ThoughtSpot customers
Report
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