Thryv
Thryv provides a cloud-based business management platform that helps small and mid-sized service businesses manage scheduling, customer communications, payments, marketing, and online presence in a single system. The company sells its software on a subscription basis and also generates revenue from digital marketing and related services. It primarily serves local service providers such as home services, health and wellness, and professional services firms.
- Marketing Automation
- Project & Work Management
- Customer Support & Help Desk
- Revenue
- $1.2B
- Employees
- 2,500
- Founded
- 2016
- Headquarters
- Bristol, United States of America
What 5 Arbolus experts think of Thryv
NPS scores are distributed as follows: 1 respondent rates 9, 3 rate 8, and 1 scores 6. Renewal intent is split, with 20% indicating 'Yes' (all high spenders), and 60% reporting 'Not Sure', especially in early adoption phases. Implementation stage data shows 60% at less than 1 year, 20% at pilot, and 20% over 1 year. Key themes from this data are uncertainty among new users and more positive sentiment from high spenders and mature deployments.Overall Customer Sentiment: Neutral
Who reviewed Thryv
- C-Suite 60% (3)
- Director 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 5 scored reviews- Promoters 1
- Passives 3
- Detractors 1
Cumulative NPS by month
+0 over 5 months- May 8
- Apr 8
- Dec 8
- Feb 8
- Mar 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 25%Plan to renew, by seniority
- 0% 2 answers
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
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