TotalEnergies
TotalEnergies is a global multi-energy company that produces and markets oil, natural gas, electricity, and low‑carbon energy solutions for industrial, commercial, and retail customers. It operates across the entire energy value chain, including exploration and production, refining and chemicals, marketing and services, renewables, and power generation. The company generates revenue through the sale of fuels, lubricants, petrochemicals, natural gas, and electricity, as well as related services and infrastructure operations worldwide.
- Revenue
- $220.0B
- Employees
- 105,000
- Founded
- 1924
- Headquarters
- Courbevoie, France
What 11 Arbolus experts think of TotalEnergies
NPS scores skew high, with 60% of experts rating 9 or 10 and only one dissatisfaction score (NPS 5). Renewal intent is largely positive or undecided; there are no clear negative renewal signals. Most customers have progressed beyond the pilot stage, with the majority in-place for more than 1 year. Patterns indicate that satisfaction increases with longer adoption, and value realization is strong. Overall Customer Sentiment: Positive
Who reviewed TotalEnergies
- C-Suite 36% (4)
- Director 36% (4)
- Manager 27% (3)
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Sentiment
36 Net Promoter Score, from 11 scored reviews- Promoters 6
- Passives 3
- Detractors 2
Cumulative NPS by month
+1 over 6 months- Feb 7
- Apr 8
- May 8
- Jun 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 36 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 1 answer
- 0% 1 answer
- 50% 2 answers
- 8/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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