TransPerfect
TransPerfect is a global language and technology solutions provider that offers translation, localization, interpretation, and related services to enterprises across industries. It generates revenue by delivering professional language services, multilingual content management, and technology platforms that support global marketing, legal, life sciences, and corporate communications. The company also provides consulting and managed services around globalization, e-discovery, and AI-enabled language workflows.
- Digital & Marketing Agency Services
- IT Consulting & Implementation
- Revenue
- $1.2B
- Employees
- 9,000
- Founded
- 1992
- Headquarters
- New York City, United States of America
What 21 Arbolus experts think of TransPerfect
NPS scores for TransPerfect predominantly range from 7 to 10, with strong loyalty linked to value and ease of use. 60% reported a positive renewal intent, while others remain unsure, citing tradeoffs with internal workload and configuration needs. Most customers are in the post-implementation phase, with long-term adopters valuing efficiency and compliance. Key feedback themes include affordability, rapid setup, customization flexibility, and periodic frustrations with feature bugs or the need for in-house customization, which can add internal workload.Overall Customer Sentiment: Positive
Who reviewed TransPerfect
- C-Suite 57% (12)
- Director 29% (6)
- Manager 14% (3)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about TransPerfect.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 21 scored reviews- Promoters 7
- Passives 13
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Feb 8
- Mar 8
- Apr 8
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 33 across 2 companies.
Praised
- Enhanced Quality Control
- AI-Driven Efficiency
- Expand Automation for Scale
- Affordable for Core Functionality
Criticised
- AI Competitor Risk
- Customization Complexity
- Cost-Based Switching
- Internal Customization Burden
What customers say
Renewal intent
Plan to renew 53%Plan to renew, by seniority
- 50% 10 answers
- 50% 4 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 6.5/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by TransPerfect customers
Report
More in Consulting & Professional Services and Marketing & Advertising
Other companies in both categories with a customer report.
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