TRINITY

trinitylifesciences.com · Waltham, United States of America

Trinity Life Sciences is a healthcare and life sciences consulting and data analytics firm that provides commercial strategy, market access, pricing, and evidence-generation services to pharmaceutical, biotech, and medical device companies. It combines advisory services with proprietary data assets and technology-enabled solutions to support product planning, launch, and lifecycle management. The company generates revenue through consulting engagements, subscription-based data products, and software-enabled offerings for global life sciences clients.

  • IT Consulting & Implementation
  • Business Intelligence & Dashboards
Revenue
$450.0M
Employees
1,500
Founded
1996
Headquarters
Waltham, United States of America

What 43 Arbolus experts think of TRINITY

NPS distribution is strongly positive, with most scores 8–10 and only a few 4–6 entries. Renewal intent is high among top spenders (>$1 million) and those in the implementation or post-implementation stages. Over 70% of customers have >1 year of usage, indicating high stickiness. Negative or uncertain sentiment is concentrated in lower spend brackets and early-stage/short-term users. The main theme is satisfaction with analytics depth but varied views on value for lower-spend or cautious customers.Overall Customer Sentiment: Positive

Who reviewed TRINITY

Total customers 43 42 current · 1 former
Reviews growth +32 in six months
Seniority of respondents
  • C-Suite 60% (26)
  • Director 37% (16)
  • Manager 2% (1)
Not specified C-Suite NPS 9 Will renew
Data Leader C-Suite NPS 9
Marketing Leader C-Suite NPS 8

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Sentiment

27 Net Promoter Score, from 43 scored reviews
  • Promoters 20
  • Passives 15
  • Detractors 8

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • May 8
  • Jun 8
  • Jul 8
  • Aug 8
  • Sep 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 27 across 2 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 38%
  • Will renew 6
  • Undecided 8
  • Not renewing 2

Plan to renew, by seniority

  • C-Suite 29% 7 answers
  • Director 44% 9 answers
  • 8.7/10 Average score from customers who will renew
  • 7/10 Average score from undecided customers
  • 7/10 Average score from customers not renewing

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