TRAPEZE
Trapeze Group provides software and technology solutions for public transit agencies and transportation operators, including tools for scheduling, route planning, workforce management, asset management, and passenger information, and generates revenue through software licensing, subscriptions, and related professional services. The company serves municipal and regional transit authorities, paratransit providers, and private operators globally.
- Transportation & Fleet Management
- IT Consulting & Implementation
- Revenue
- $250.0M
- Employees
- 1,200
- Founded
- 1987
- Headquarters
- Toronto, Canada
What 6 Arbolus experts think of TRAPEZE
The NPS distribution centers on scores of 7-10, with only one data point at 10 and all others at 7-8. Renewal intent is positive for one high spender and uncertain for most others; one offboarding intent is also noted. The majority of customers are in the More Than 1 Year implementation bracket. There is a recurrent theme of solid, yet not highly enthusiastic, sentiment across long-standing customers, supported by above-average NPS scores but several being unsure about renewal.Overall Customer Sentiment: Neutral
Who reviewed TRAPEZE
- C-Suite 67% (4)
- Director 17% (1)
- Manager 17% (1)
Employer names and spend open once the report publishes.
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Sentiment
16 Net Promoter Score, from 6 scored reviews- Promoters 1
- Passives 5
- Detractors 0
Cumulative NPS by month
-2 over 5 months- May 10
- May 9
- Dec 9
- Jan 8
- Jun 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 16 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 20%Plan to renew, by seniority
- 25% 4 answers
- 0% 1 answer
- 10/10 Average score from customers who will renew
- 7.7/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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