Trax Group, Inc.
Trax Group, Inc. provides freight audit, payment, and transportation spend management solutions that help large shippers and enterprises gain visibility into logistics costs, validate carrier invoices, and optimize transportation spend across modes. The company offers a cloud-based platform and managed services that aggregate shipment and carrier data, identify billing errors, and support analytics and benchmarking for finance and supply chain teams. Trax generates revenue through software subscriptions and associated professional and managed services fees.
- Spend Management
- Procurement & Sourcing
- Business Intelligence & Dashboards
- Revenue
- $90.0M
- Employees
- 450
- Founded
- 1993
- Headquarters
- Dallas, United States of America
What 6 Arbolus experts think of Trax Group, Inc.
NPS scores are predominantly positive, with a range from 7 to 10 across the expert pool. 80% of experts express clear renewal intent, with only one respondent indicating a decision not to renew. Most customers have used the platform for over one year, indicating long-term adoption. Positive themes include platform reliability and ongoing value for core business operations. Dissenting sentiment is limited and correlated with lower spend accounts. Overall Customer Sentiment: Positive
Who reviewed Trax Group, Inc.
- C-Suite 50% (3)
- Director 17% (1)
- Manager 33% (2)
Employer names and spend open once the report publishes.
Tell us when the Trax Group, Inc. report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
50 Net Promoter Score, from 6 scored reviews- Promoters 3
- Passives 3
- Detractors 0
Cumulative NPS by month
-1 over 4 months- May 9
- Oct 10
- May 9
- Jun 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 40 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 67% 3 answers
- 100% 1 answer
- 100% 1 answer
- 8.5/10 Average score from customers who will renew
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by Trax Group, Inc. customers
More in Data & Analytics and Consulting & Professional Services
Other companies in both categories with a customer report.
For people who use Trax Group, Inc.
Do you use Trax Group, Inc. at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 6 customers of Trax Group, Inc. have already contributed
Takes a few minutes. Your identity stays anonymous.