TRUSTRACE
TrusTrace provides a SaaS platform for supply chain traceability and product-level sustainability data, helping fashion, apparel, and other consumer brands map their supplier networks, collect evidence on materials and processes, and comply with regulations and ESG reporting requirements. The company generates revenue through subscriptions and enterprise contracts for its cloud-based software and related services.
- Business Intelligence & Dashboards
- Data Governance & Cataloging
- Revenue
- $15.0M
- Employees
- 150
- Founded
- 2016
- Headquarters
- Stockholm, Sweden
What 18 Arbolus experts think of TRUSTRACE
NPS scores cluster between 6 and 9, with no detractors and several promoters (scores of 8-9). Renewal intent is strong among high-value enterprise accounts and those with longer implementation (>1 year). Stickiness is evident: 7 of 17 responses report more than one year of use, and 8 intend to renew. Concerns are more present among pilot or unsure-stage users with lower NPS scores and unclear renewal intent. Overall Customer Sentiment: Positive
Who reviewed TRUSTRACE
- C-Suite 61% (11)
- Director 22% (4)
- Manager 17% (3)
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Sentiment
0 Net Promoter Score, from 18 scored reviews- Promoters 3
- Passives 12
- Detractors 3
Cumulative NPS by month
-1 over 6 months- Aug 9
- Feb 8
- Mar 8
- Apr 8
- May 8
- Aug 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 0 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 64%Plan to renew, by seniority
- 57% 7 answers
- 100% 1 answer
- 67% 3 answers
- 7.6/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
- 6.5/10 Average score from customers not renewing
Top alternatives
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