Tubular Steel, Inc.

tubularsteel.com · St. Louis, United States of America

Tubular Steel, Inc. is a metal service center that distributes carbon, alloy, and stainless steel tubular products to industrial, manufacturing, and energy customers across North America. The company offers a broad inventory of mechanical and structural tubing, pipe, and related processing services such as cutting and fabrication, selling primarily on a B2B basis. It generates revenue by purchasing steel products from mills and reselling them with value-added services to OEMs, fabricators, and distributors.

Revenue
$250.0M
Employees
200
Founded
1953
Headquarters
St. Louis, United States of America

What 7 Arbolus experts think of Tubular Steel, Inc.

NPS scores range from 3 to 9, with most users rating at 8 or 9, and a single low score of 3. All respondents (100%) have expressed ‘Not Sure’ renewal intent, indicating possible neutrality or uncertainty regarding ongoing engagement. Implementation is predominantly described as ‘More than 1 year’ for most users, with no early-stage customers. Key themes inferred from the data include a stable but non-committal customer base with a modestly favorable experience punctuated by some dissatisfaction.Overall Customer Sentiment: Neutral

Who reviewed Tubular Steel, Inc.

Total customers 7 7 current · 0 former
Reviews growth +7 in six months
Seniority of respondents
  • C-Suite 86% (6)
  • Director 14% (1)
Finance Leader C-Suite NPS 9 Undecided
Operations Leader C-Suite NPS 8 Undecided
Generalist Generalist C-Suite NPS 7 Undecided

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Sentiment

0 Net Promoter Score, from 7 scored reviews
  • Promoters 2
  • Passives 3
  • Detractors 2

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 0%
  • Will renew 0
  • Undecided 7
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 0% 6 answers
  • Director 0% 1 answer
  • 7/10 Average score from undecided customers

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