Uline

uline.com · Pleasant Prairie, United States of America

Uline is a distributor of shipping, industrial, and packaging materials, supplying boxes, warehouse equipment, janitorial supplies, and related products to businesses across North America through its catalog, e-commerce site, and sales representatives. The company serves manufacturers, distributors, retailers, and logistics operations, generating revenue by selling and delivering its own branded and third-party products from multiple distribution centers. It focuses on fast shipping, large in-stock inventory, and business-to-business customer service.

Revenue
$7.0B
Employees
9,000
Founded
1980
Headquarters
Pleasant Prairie, United States of America

What 9 Arbolus experts think of Uline

The NPS scores in the dataset are uniformly positive, with values ranging between 8 and 10. Renewal intent is indicated as positive wherever provided, with no respondents expressing intent not to renew. All experts report being in the 'MoreThan1Year' stage, suggesting robust platform stickiness and satisfaction. Key themes include high satisfaction among both Users and Influencers, across spend levels and industries. Overall Customer Sentiment: Positive

Who reviewed Uline

Total customers 9 8 current · 1 former
Reviews growth +4 in six months
Seniority of respondents
  • C-Suite 75% (7)
  • Director 25% (2)
Operations Leader C-Suite NPS 8 Will renew
Executive C-Suite NPS 9 Will renew
Operations Manager Not specified NPS 10

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Sentiment

66 Net Promoter Score, from 9 scored reviews
  • Promoters 6
  • Passives 3
  • Detractors 0

Cumulative NPS by month

+1 over 6 months
  • Jun 8
  • Aug 9
  • Jan 9
  • Apr 9
  • Jun 9
  • Jul 9

Net Promoter Score across 1 reviews, accumulated up to each month. Category median 66 across 1 companies.

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 100%
  • Will renew 4
  • Undecided 0
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 3 answers
  • Director 100% 1 answer
  • 8.8/10 Average score from customers who will renew

For people who use Uline

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