UniFirst Corporation
UniFirst Corporation is a uniform and workwear services company that designs, manufactures, rents, and sells uniforms, protective clothing, and facility service products to businesses across industries such as manufacturing, healthcare, food service, and retail. It operates a network of service locations that provide laundering, delivery, and inventory management on a recurring contract basis, as well as direct sale of garments and related products. The company generates revenue primarily through long-term rental and service agreements and direct sales of uniforms and facility services items.
- Revenue
- $2.2B
- Employees
- 16,000
- Founded
- 1936
- Headquarters
- Wilmington Manor, United States of America
What 10 Arbolus experts think of UniFirst Corporation
NPS scores range from 4 to 9, with the majority between 4 and 8 and only one outlier at 9. One customer indicated certain renewal intent; all others provided no or unclear responses. All but one have used UniFirst for more than a year, indicating high stickiness. The sentiment is anchored by long-term use but mixed satisfaction.Overall Customer Sentiment: Neutral
Who reviewed UniFirst Corporation
- C-Suite 30% (3)
- Director 30% (3)
- Manager 40% (4)
Employer names and spend open once the report publishes.
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Sentiment
-30 Net Promoter Score, from 10 scored reviews- Promoters 1
- Passives 5
- Detractors 4
Cumulative NPS by month
-1 over 4 months- May 7
- Aug 6
- Sep 7
- Oct 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -30 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 0% 1 answer
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 4/10 Average score from undecided customers
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