Uber Freight
Uber Freight is a logistics technology company that provides a digital freight marketplace and transportation management solutions connecting shippers with carriers for full truckload and less-than-truckload shipments. It offers software, APIs, and managed transportation services to enterprises and mid-market shippers to plan, book, and manage freight while enabling carriers and owner-operators to find and manage loads via web and mobile tools. The company generates revenue through freight brokerage, managed transportation contracts, and SaaS-like platform fees.
- Transportation & Fleet Management
- Procurement & Sourcing
- IT Consulting & Implementation
- Revenue
- $2.0B
- Employees
- 2,500
- Founded
- 2017
- Headquarters
- San Francisco, United States of America
What 7 Arbolus experts think of Uber Freight
NPS scores cluster between 6 and 9 with most responses at the 7–8 level, indicating moderate satisfaction. Renewal intent is low among high spenders, with only one expert explicitly indicating intent to renew. Implementation stages span pilots, offboarding, and over one year of usage. A notable pattern is that extended use does not always lead to higher renewal intent. Overall Customer Sentiment: Neutral
Who reviewed Uber Freight
- C-Suite 43% (3)
- Director 29% (2)
- Manager 29% (2)
Employer names and spend open once the report publishes.
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Sentiment
0 Net Promoter Score, from 7 scored reviews- Promoters 1
- Passives 5
- Detractors 1
Cumulative NPS by month
-2 over 5 months- Apr 9
- May 8
- Jun 8
- Jul 8
- Aug 7
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 0 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 33%Plan to renew, by seniority
- 0% 1 answer
- 0% 1 answer
- 100% 1 answer
- 8/10 Average score from customers who will renew
- 6.5/10 Average score from customers not renewing
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