TrustYou GmbH
TrustYou GmbH provides a guest feedback and reputation management platform for the hospitality industry, aggregating and analyzing reviews, surveys, and messages from multiple channels to help hotels and travel businesses improve guest experience and online reputation. Its SaaS platform is used by hotels, chains, and travel partners to collect feedback, respond to guests, and generate insights that drive operational improvements and marketing. Revenue is generated through subscription-based software licenses and related services.
- Customer Support & Help Desk
- Product Analytics & Feedback
- Revenue
- $20.0M
- Employees
- 150
- Founded
- 2008
- Headquarters
- Munich, Germany
What 10 Arbolus experts think of TrustYou GmbH
NPS scores cluster in the 6–10 range, with an average around 8, indicating above-average satisfaction. Renewal intent is strongly positive among high spenders, while one respondent at the lower spend level exhibits uncertainty. Implementation is mature, with over 70% reporting more than one year of use. The most positive themes are robust utility for larger customers and demonstrated impact on operations.Overall Customer Sentiment: Positive
Who reviewed TrustYou GmbH
- C-Suite 80% (8)
- Director 20% (2)
Employer names and spend open once the report publishes.
Tell us when the TrustYou GmbH report publishes.
We'll email you once the full customer report is ready, with employer names, spend and every written answer. No account needed.
Sentiment
20 Net Promoter Score, from 10 scored reviews- Promoters 3
- Passives 6
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Jan 8
- Mar 8
- Apr 9
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 20 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 3 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 6/10 Average score from undecided customers
More in Data & Analytics and Customer Support
Other companies in both categories with a customer report.
For people who use TrustYou GmbH
Do you use TrustYou GmbH at work?
Share your software review and get matched to paid projects. Arbolus pays you every time a client reads your review.
- 10 customers of TrustYou GmbH have already contributed
Takes a few minutes. Your identity stays anonymous.