UpToDate
UpToDate is a clinical decision support resource that provides evidence-based medical content, drug information, and treatment recommendations to healthcare professionals at the point of care. The company sells subscriptions to hospitals, health systems, medical schools, and individual clinicians, integrating its content into electronic health record systems and other clinical workflows. Its content is authored and peer‑reviewed by physicians and subject matter experts across multiple specialties.
- Electronic Health Records
- Revenue
- $650.0M
- Employees
- 1,900
- Founded
- 1992
- Headquarters
- Waltham, United States of America
What 26 Arbolus experts think of UpToDate
NPS responses are overwhelmingly positive, with over 80% of scores at 9 or 10 and the remainder at 7–8, indicating strong user advocacy. Most participants have used UpToDate for over one year, signaling deep integration and product stickiness. While almost all qualitative feedback is positive, the one high spender signals some uncertainty in renewal. Key feedback themes emphasize evidence quality, reference integration, and usability. Overall, UpToDate is highly valued as a clinical support tool.Overall Customer Sentiment: Positive
Who reviewed UpToDate
- C-Suite 62% (16)
- Director 19% (5)
- Manager 19% (5)
Employer names and spend open in the full report, along with the other 23 customers.
Everything 26 customers told us about UpToDate.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
57 Net Promoter Score, from 26 scored reviews- Promoters 17
- Passives 7
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Apr 9
- May 8
- Jun 8
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 57 across 1 companies.
Praised
- Workflow Integration with Membership Access
- Expanding Utility Across Specialties
- Potential for AI and Further Customization
- Comprehensive and Broad Topic Coverage
Criticised
- Competitive Clinical References
- Reliance on Partner Organizations
- AI Disruption Potential
- Limited Discussion of Disadvantages
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 2 answers
- 7/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
Report
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