ValueLabs
ValueLabs is a global technology services and consulting company that provides product development, digital transformation, and IT outsourcing services to enterprises across industries. It offers software engineering, data and analytics, cloud, automation, and customer experience solutions, typically under long-term managed services and project-based engagements. The company generates revenue by delivering these technology and consulting services through offshore, nearshore, and onshore delivery centers.
- IT Consulting & Implementation
- Managed IT & Cloud Services
- Cybersecurity Services
- Revenue
- $350.0M
- Employees
- 7,500
- Founded
- 1997
- Headquarters
- India
What 39 Arbolus experts think of ValueLabs
NPS scores cluster between 7–10 among the majority, indicating generally positive sentiment and high operational satisfaction, though caution is observed at group-level buyers and in pilot stages. Renewal intent is high among large, mature clients; pilot and R&D stage clients express 'Not Sure' more often, particularly in BFSI and tech. Stickiness is strongest for clients with more than one year’s tenure or advanced adoption; pilot/test or less than 1 year clients are less committed. Expert themes include praise for agility, execution, and delivery quality, alongside requests for deeper consultative engagement and specialized domain assets.Overall Customer Sentiment: Positive
Who reviewed ValueLabs
- C-Suite 62% (24)
- Director 21% (8)
- Manager 18% (7)
Employer names and spend open in the full report, along with the other 36 customers.
Everything 39 customers told us about ValueLabs.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
17 Net Promoter Score, from 39 scored reviews- Promoters 11
- Passives 24
- Detractors 4
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 6 reviews, accumulated up to each month. Category median 22 across 6 companies.
Praised
- Expand Productization and Frameworks
- Deepen Domain Contextualization
- Enhance Consulting-led Innovation
- Delivery Agility and Proactive Execution
Criticised
- Reactive Rather Than Proactive
- Domain Specialization Gaps
- Limited Strategic Consulting
- In-House AI Investment
What customers say
Renewal intent
Plan to renew 45%Plan to renew, by seniority
- 39% 18 answers
- 43% 7 answers
- 67% 3 answers
- 100% 1 answer
- 8.2/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
Top alternatives
Most weighed by ValueLabs customers
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