User Interviews
User Interviews is a research participant recruitment and management platform that helps product, UX, and marketing teams find, screen, schedule, and pay participants for user research studies. The company offers access to a large panel of vetted participants as well as tools to manage research with customers and custom audiences. It generates revenue through subscription plans and per-project fees for recruiting and incentives management.
- Product Analytics & Feedback
- Workflow Automation
- Revenue
- $20.0M
- Employees
- 150
- Founded
- 2015
- Headquarters
- New York City, United States of America
What 5 Arbolus experts think of User Interviews
NPS scores averaged 8.4 with 40% of respondents giving a top score of 10, indicating strong product advocacy. Renewal intent is high among Influencers and long-term users, with confirmed intent from all who answered. 40% of customers are in the pilot stage, while 40% have used the platform for over a year, showing gradual adoption and stickiness. The primary themes are positive sentiment linked to successful pilots and long-term satisfaction.Overall Customer Sentiment: Positive
Who reviewed User Interviews
- C-Suite 40% (2)
- Director 20% (1)
- Manager 40% (2)
Employer names and spend open once the report publishes.
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Sentiment
40 Net Promoter Score, from 5 scored reviews- Promoters 2
- Passives 3
- Detractors 0
Cumulative NPS by month
+1 over 5 months- Mar 7
- Apr 8
- Jun 9
- Jul 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 36 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 100%Plan to renew, by seniority
- 100% 2 answers
- 8.5/10 Average score from customers who will renew
Top alternatives
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