UserTesting
UserTesting is a software company that provides a platform for remote user research and experience testing, enabling organizations to capture video-based feedback from customers and target users as they interact with digital products, services, and experiences. The platform is used by product, design, marketing, and research teams to run usability tests, concept tests, and customer experience studies at scale. UserTesting generates revenue through subscription-based SaaS licenses and related services for enterprises and mid-market customers.
- Product Analytics & Feedback
- Marketing Analytics & Attribution
- Revenue
- $200.0M
- Employees
- 800
- Founded
- 2007
- Headquarters
- San Francisco, United States of America
What 61 Arbolus experts think of UserTesting
NPS scores are generally high, with a concentration between 7 and 10, reflecting strong satisfaction. High renewal intent is observed among large enterprise and frequent users, while some influencer roles express neutral or cost-driven uncertainty. Stickiness is notable for users with more than one year of implementation, and qualitative feedback emphasizes speed, participant access, and the value of real customer evidence. Common improvement themes include participant quality control and the need for AI-enhanced synthesis. Overall Customer Sentiment: Positive
Who reviewed UserTesting
- C-Suite 40% (24)
- Director 42% (26)
- Manager 17% (10)
Employer names and spend open in the full report, along with the other 58 customers.
Everything 61 customers told us about UserTesting.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
16 Net Promoter Score, from 61 scored reviews- Promoters 21
- Passives 29
- Detractors 11
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 16 across 3 companies.
Praised
- Participant Targeting for Specialists
- AI-Enhanced Analysis and Synthesis
- Integration with Design and Product Tools
- Rapid External Validation
Criticised
- Relevance of Human Evidence Over AI
- Cost Sensitivity Among Occasional Users
- High Competitive Intensity
- Manual Synthesis Required
What customers say
Renewal intent
Plan to renew 43%Plan to renew, by seniority
- 50% 10 answers
- 25% 8 answers
- 50% 2 answers
- 100% 1 answer
- 8.1/10 Average score from customers who will renew
- 7.6/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
Top alternatives
Most weighed by UserTesting customers
Report
More in Data & Analytics and Marketing & Advertising
Other companies in both categories with a customer report.
For people who use UserTesting
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