W.W. Grainger, Inc.
W.W. Grainger, Inc. is a broad-line business-to-business distributor of maintenance, repair, and operating (MRO) products and services, supplying industrial, commercial, and institutional customers through its e-commerce platforms, branches, and sales force. The company offers products such as safety supplies, material handling equipment, electrical components, tools, and facility maintenance items, and generates revenue through product sales and related inventory management and technical support services.
- Revenue
- $16.5B
- Employees
- 27,000
- Founded
- 1927
- Headquarters
- Lake Forest Park, United States of America
What 16 Arbolus experts think of W.W. Grainger, Inc.
NPS responses are highly concentrated in the 8–10 range, with 77% of scores at 9 or 10. Renewal intent is confirmed among high spenders and influencers, while 'not sure' responses are limited to a small subset, primarily mid-spend influencers. The majority of experts have been using Grainger for more than 1 year, indicating high stickiness and satisfaction. Positive themes include product breadth, reliability, and digital procurement fit.Overall Customer Sentiment: Positive
Who reviewed W.W. Grainger, Inc.
- C-Suite 50% (8)
- Director 38% (6)
- Manager 12% (2)
Employer names and spend open once the report publishes.
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Sentiment
68 Net Promoter Score, from 16 scored reviews- Promoters 11
- Passives 5
- Detractors 0
Cumulative NPS by month
+1 over 6 months- Apr 8
- May 8
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 68 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 100% 2 answers
- 0% 2 answers
- 9.5/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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