Waymo
Waymo is an autonomous driving technology company that develops self-driving systems for passenger vehicles and commercial fleets, offering robotaxi ride-hailing services and autonomous trucking and delivery solutions. It partners with automotive OEMs and fleet operators to deploy its technology and generates revenue through commercial ride services, logistics pilots, and technology licensing. The company operates primarily in select U.S. cities where its autonomous ride-hailing service is available to the public or through waitlists and pilots.
- IoT & Edge Platforms
- MLOps & ML Platforms
- Revenue
- $600.0M
- Employees
- 3,000
- Founded
- 2009
- Headquarters
- Mountain View, United States of America
What 23 Arbolus experts think of Waymo
NPS scores are concentrated in the 8–10 range (60%), with only a minority of neutral responses (NPS 6–7). Renewal intent is overwhelmingly positive among high-spend accounts. Over 70% of customers report more than one year of implementation, indicating strong stickiness and entrenchment. Positive themes include product reliability, long-term partnership value, and positive outcomes in ongoing adoption.Overall Customer Sentiment: Positive
Who reviewed Waymo
- C-Suite 83% (19)
- Director 13% (3)
- Manager 4% (1)
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Sentiment
73 Net Promoter Score, from 23 scored reviews- Promoters 18
- Passives 4
- Detractors 1
Cumulative NPS by month
+0 over 5 months- Dec 9
- Jun 9
- Jul 9
- Aug 9
- Sep 9
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 73 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 80% 5 answers
- 100% 1 answer
- 8.8/10 Average score from customers who will renew
- 8/10 Average score from customers not renewing
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