Waste Management
Waste Management, Inc. is a North American provider of waste collection, recycling, and disposal services for residential, commercial, industrial, and municipal customers, as well as environmental and sustainability solutions. The company operates landfills, transfer stations, recycling facilities, and renewable energy projects, generating revenue primarily through contracted waste management services and related environmental services.
- Revenue
- $21.0B
- Employees
- 50,000
- Founded
- 1968
- Headquarters
- Houston, United States of America
What 9 Arbolus experts think of Waste Management
NPS distribution is positive, with 40% scoring 9-10 and no respondent in the detractor range. 80% of experts express intent to renew, while 20% are not sure, associated with a high-spend user. All respondents are at the MoreThan1Year implementation stage, underscoring significant platform adoption and stickiness. Positive themes are consistent across spend brackets and role types, though the single uncertainty in renewal intent highlights an area for further investigation among larger enterprise users.Overall Customer Sentiment: Positive
Who reviewed Waste Management
- C-Suite 56% (5)
- Director 44% (4)
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Sentiment
50 Net Promoter Score, from 8 scored reviews- Promoters 4
- Passives 4
- Detractors 0
Cumulative NPS by month
-2 over 6 months- Mar 10
- Jun 9
- Sep 8
- Jun 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 50 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 60% 5 answers
- 100% 3 answers
- 8.7/10 Average score from customers who will renew
- 7.5/10 Average score from undecided customers
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