WebEngage Analytics
WebEngage is a customer data and marketing automation platform that helps consumer brands collect and unify user data, segment audiences, and run personalized campaigns across channels such as email, SMS, push notifications, in-app messages, and web overlays. It serves mid-market and enterprise businesses, particularly in e-commerce, fintech, travel, and media, and generates revenue through subscriptions to its SaaS platform and related services.
- Marketing Automation
- Customer Data Platform
- Customer Support & Help Desk
- Revenue
- $25.0M
- Employees
- 350
- Founded
- 2011
- Headquarters
- Mumbai, India
What 8 Arbolus experts think of WebEngage Analytics
NPS scores cluster at the positive end, with 43% Promoters (NPS 9-10), 43% Passives (NPS 7-8), and 14% Detractors (NPS 6). Renewal intent is strong, with 75% (3 of 4 with data) of respondents likely to renew, led by high spenders in fintech and consulting. Stickiness is high; 71% have used WebEngage Analytics for more than a year, while very few are in onboarding or offboarding. The main themes are high satisfaction among Influencers and at larger spend levels, with stickiness and positive NPS aligning.Overall Customer Sentiment: Positive
Who reviewed WebEngage Analytics
- C-Suite 75% (6)
- Director 25% (2)
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Sentiment
0 Net Promoter Score, from 8 scored reviews- Promoters 2
- Passives 4
- Detractors 2
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 75%Plan to renew, by seniority
- 100% 2 answers
- 50% 2 answers
- 9/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
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