WHOOP
WHOOP is a wearable technology company that provides a wrist-worn fitness and health tracker and subscription-based analytics platform to help athletes and health-conscious consumers monitor strain, recovery, and sleep. Its revenue model combines hardware sales with a recurring membership that delivers personalized insights via a mobile app. WHOOP serves professional and collegiate sports teams, corporate wellness programs, and individual consumers globally.
- Product Analytics & Feedback
- Business Intelligence & Dashboards
- Revenue
- $350.0M
- Employees
- 1,500
- Founded
- 2012
- Headquarters
- Boston, United States of America
What 9 Arbolus experts think of WHOOP
NPS distribution is skewed positive, with 2 out of 8 respondents scoring WHOOP a 10 and several others providing high scores (7-8). The majority of users with more than one year of adoption report higher satisfaction. In pilot and less-than-one-year implementations, NPS scores are moderate (6-8). Renewal intent is primarily unmatched or undecided, but long-term users signal potential for retention. Sentiment is highest among established users and lags in pilot phases.Overall Customer Sentiment: Positive
Who reviewed WHOOP
- C-Suite 67% (6)
- Director 22% (2)
- Manager 11% (1)
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Sentiment
-11 Net Promoter Score, from 9 scored reviews- Promoters 1
- Passives 6
- Detractors 2
Cumulative NPS by month
+1 over 4 months- Jan 7
- Mar 7
- Jul 7
- Aug 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -11 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 0%Plan to renew, by seniority
- 0% 2 answers
- 8/10 Average score from undecided customers
- 7/10 Average score from customers not renewing
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