Windward
Windward is a creative agency that provides brand strategy, design, and digital marketing services to help companies develop and communicate their visual identity and messaging. The firm works with clients across industries on projects such as branding, web design, and content development, generating revenue through project-based and retainer engagements. It focuses on combining design, storytelling, and digital execution to support clients’ marketing and growth objectives.
- Digital & Marketing Agency Services
- Revenue
- $2.5M
- Employees
- 15
- Founded
- 2016
- Headquarters
- Portland, United States of America
What 19 Arbolus experts think of Windward
NPS scores are concentrated in the 8–10 range, with 79% of respondents indicating scores of 8 or above. Declared renewal intent is strongly positive, as 89% of experts with spend data indicate a willingness to renew. Implementation stage data shows 87% of customers are mature users (beyond 1 year), with limited representation in the pilot phase.Core themes from the quantitative data reveal a satisfied, loyal customer base, particularly among high spenders and long-tenured users. There is a minor cohort with uncertain renewal that warrants monitoring, mostly among lower-spend accounts.Overall Customer Sentiment: Positive
Who reviewed Windward
- C-Suite 53% (10)
- Director 32% (6)
- Manager 16% (3)
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Sentiment
42 Net Promoter Score, from 19 scored reviews- Promoters 8
- Passives 11
- Detractors 0
Cumulative NPS by month
+0 over 3 months- Apr 9
- May 9
- Jun 9
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 38 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 80%Plan to renew, by seniority
- 83% 6 answers
- 100% 2 answers
- 50% 2 answers
- 8.9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
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