Wide Group
Wide Group is an Italian insurance brokerage group that provides risk management and insurance intermediation services for businesses and individuals, offering tailored coverage solutions across property, liability, employee benefits, and specialty lines. It operates through a network of local agencies and brokers, combining centralized services with regional presence to serve SMEs, corporates, and professionals. The company earns revenue through brokerage commissions and fees from insurance carriers and clients.
- Revenue
- $35.0M
- Employees
- 250
- Founded
- 2017
- Headquarters
- Modena, Italy
What 21 Arbolus experts think of Wide Group
NPS scores are notably high with all reported scores between 7 and 10. Renewal intent is strong with only one negative signal and some expressing not sure. Nearly all users are in active usage beyond one year, demonstrating platform stickiness. Expert feedback consistently highlights reliability, digital capability, and responsive support as positives, while pricing and automation maturity are cited as areas for improvement. Overall Customer Sentiment: Positive
Who reviewed Wide Group
- C-Suite 67% (14)
- Director 19% (4)
- Manager 14% (3)
Employer names and spend open in the full report, along with the other 18 customers.
Everything 21 customers told us about Wide Group.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
28 Net Promoter Score, from 21 scored reviews- Promoters 8
- Passives 11
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 30 across 2 companies.
Praised
- Improve Cost Standardization
- Expand Automation and Digital Self-Service
- Enhance Interoperability with Client Systems
- Deep Industry Expertise
Criticised
- High and Non-Standardized Costs
- Younger Market Entrant with Ongoing R&D Investment Needs
- Limited Automation and Interoperability
- Rising Competition and Price Pressure
What customers say
Renewal intent
Plan to renew 69%Plan to renew, by seniority
- 78% 9 answers
- 0% 2 answers
- 100% 2 answers
- 8.2/10 Average score from customers who will renew
- 8.3/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
Top alternatives
Most weighed by Wide Group customers
Report
More in Consulting & Professional Services and Financial Services & Payments
Other companies in both categories with a customer report.
For people who use Wide Group
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