Arbolus Intelligence

WISE

transferwise.com · Londonderry County Borough, United Kingdom

Wise (formerly TransferWise) is a global financial technology company that provides low-cost international money transfers, multi-currency accounts, and cross-border payment infrastructure for consumers and businesses. It generates revenue through transparent transaction fees and foreign exchange spreads on transfers, account services, and embedded payment solutions offered via its APIs to banks and enterprises.

  • Payment Processing
  • Cross-Border Payments & FX
  • Embedded Finance & Banking-as-a-Service
Listed in
Revenue
$1.3B
Employees
5,500
Founded
2011
Headquarters
Londonderry County Borough, United Kingdom

What 34 Arbolus experts think of WISE

NPS scores are notably high, with over 60% of respondents rating 8 or above, and multiple perfect 10s from both Users and Influencers. Renewal intent is similarly strong: almost all with high spend or longevity indicate intent to renew, while few Users show uncertainty. Stickiness leans towards rapid adoption, with the majority in place for less than 1 year but displaying clear satisfaction. Expert feedback centers on cost savings, reliable payments, and ease of use, with constructive criticism focused on onboarding delays and limited B2B feature depth. Overall Customer Sentiment: Positive

Who reviewed WISE

Total customers 34 32 current · 2 former
Reviews growth +21 in six months
Seniority of respondents
  • C-Suite 58% (20)
  • Director 23% (8)
  • Manager 19% (6)
Finance Executive C-Suite NPS 10 Will renew Submitted Oct 2025
Revenue Leader Director NPS 8 Will renew Submitted May 2024
Founder C-Suite NPS 10 Submitted May 2026

Employer names and spend open in the full report, along with the other 31 customers.

Everything 34 customers told us about WISE.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

32 Net Promoter Score, from 34 scored reviews
  • Promoters 15
  • Passives 15
  • Detractors 4

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • May 8
  • Jun 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 8 reviews, accumulated up to each month. Category median 28 across 8 companies.

Praised

  • Competitive Pricing and Speed
  • Ease of Use and Minimal Training Needed
  • Multi-Currency Flexibility
  • Expand B2B Feature Set

Criticised

  • AI-Driven Automation by Competitors
  • Rate-Driven Switching
  • Feature Gaps Could Trigger Churn
  • Support Depth and Customization Limits

What customers say

Competitive Pricing and Speed
“I’d recommend Wise because the fees are low, exchange rates are real, and payments are both fast and reliable for international work.”
Ease of Use and Minimal Training Needed
“What really sold us on Wise was how intuitive it is—our sales team was able to quote and invoice clients on the spot, without delays or finance involvement.”
Multi-Currency Flexibility
“Having the ability to hold and convert different currencies in one account is invaluable for managing international finances without hassle.”

Renewal intent

Plan to renew 82%
  • Will renew 14
  • Undecided 3
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 82% 11 answers
  • Director 67% 3 answers
  • Manager 100% 1 answer
  • Not specified 100% 2 answers
  • 8.6/10 Average score from customers who will renew
  • 5.3/10 Average score from undecided customers

Top alternatives

Most weighed by WISE customers

Report

Customer Report - Oct 2026 Oct 2026 34 + 3

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