Wood
Wood is a global consulting and engineering company that provides project, engineering, operations, and maintenance services primarily to the energy, industrial, and built environment sectors. It supports clients across the asset lifecycle, from concept and design through construction and operations, generating revenue through professional services, EPCm contracts, and long-term operations and maintenance agreements. The company serves oil and gas, renewables, power, mining, and industrial customers worldwide.
- IT Consulting & Implementation
- Revenue
- $5.4B
- Employees
- 35,000
- Founded
- 1982
- Headquarters
- Aberdeen, United Kingdom
What 11 Arbolus experts think of Wood
NPS distribution is centered around 8 (three out of eight responses), with a spread from 4 (lowest user) to 9 (highest user). Renewal intent is mixed: 29% (2/7) explicit yes, 29% (2/7) no, and the remaining 42% are not sure. Stickiness is stronger in the MoreThan1Year implementation cohort, all with higher NPS (8–9), while shorter or pilot deployments and unknown stages correlate with more renewal uncertainty and lower NPS. The key pattern is moderate satisfaction but with variability in long-term loyalty, particularly at pilot and early deployment stages.Overall Customer Sentiment: Neutral
Who reviewed Wood
- C-Suite 64% (7)
- Director 27% (3)
- Manager 9% (1)
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Sentiment
-36 Net Promoter Score, from 11 scored reviews- Promoters 1
- Passives 5
- Detractors 5
Cumulative NPS by month
+0 over 5 months- Oct 6
- Feb 6
- Mar 7
- May 7
- Sep 6
Net Promoter Score across 1 reviews, accumulated up to each month. Category median -36 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 14%Plan to renew, by seniority
- 25% 4 answers
- 0% 2 answers
- 0% 1 answer
- 8/10 Average score from customers who will renew
- 6.3/10 Average score from undecided customers
- 5.3/10 Average score from customers not renewing
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