WORLDWIDE CLINICAL
Worldwide Clinical Trials is a global contract research organization that provides drug development, clinical trial management, and related scientific services to pharmaceutical and biotechnology companies across multiple therapeutic areas. The company designs and executes Phase I–IV clinical studies, offering capabilities such as project management, site monitoring, data management, and biostatistics to support regulatory approvals and commercialization. It generates revenue through fee-for-service and outsourced clinical development contracts with life sciences sponsors.
- Revenue
- $600.0M
- Employees
- 3,000
- Founded
- 1986
- Headquarters
- Morrisville, United States of America
What 45 Arbolus experts think of WORLDWIDE CLINICAL
The NPS distribution is bimodal, with 35% giving NPS 8–10, reflecting robust satisfaction among high spenders and longer-tenure users. However, 40% of NPS scores fall in the 5–7 range, indicating a significant neutral contingent. Over 75% of respondents are at the more advanced stages of implementation, yet more than half indicate 'Not Sure' regarding renewal intent. The primary theme is that while core value delivery is acknowledged, uncertainty about continued engagement persists, primarily tied to decision drivers such as cost and integration.Overall Customer Sentiment: Neutral
Who reviewed WORLDWIDE CLINICAL
- C-Suite 61% (27)
- Director 30% (14)
- Manager 9% (4)
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Sentiment
-6 Net Promoter Score, from 45 scored reviews- Promoters 8
- Passives 26
- Detractors 11
Cumulative NPS by month
+0 over 6 months- May 7
- Jun 7
- Jul 7
- Aug 7
- Sep 7
- Oct 7
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 10 across 2 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 24%Plan to renew, by seniority
- 13% 23 answers
- 33% 9 answers
- 100% 2 answers
- 7.5/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 5/10 Average score from customers not renewing
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