WSP
WSP is a global professional services and engineering consulting firm that provides planning, design, environmental, and advisory services for infrastructure, transportation, buildings, water, energy, and environmental projects across public- and private-sector clients. The company generates revenue through project-based consulting, engineering, and program management fees. It operates worldwide with multidisciplinary teams supporting large-scale capital projects and ongoing asset management.
- Revenue
- $8.9B
- Employees
- 67,000
- Founded
- 1959
- Headquarters
- Canada
What 38 Arbolus experts think of WSP
NPS scores are predominantly positive: 15 of 36 respondents are promoters (42%), 18 are passives (50%), and 3 are detractors (8%), for an NPS of 33. Renewal intent is Yes for 11 of 14 respondents who supplied an intent, with 3 unsure; intent is missing for the remaining 22. Thirty respondents report more than one year of use, while 3 report less than a year, 1 is at pilot, and 2 are unsure. Qualitative feedback describes a controlled record, improved visibility, and traceability as benefits, while pointing to duplicated entry, integration and analytics gaps, search, and adoption as areas to address.Overall Customer Sentiment: Positive
Who reviewed WSP
- C-Suite 59% (22)
- Director 24% (9)
- Manager 16% (6)
Employer names and spend open in the full report, along with the other 35 customers.
Everything 38 customers told us about WSP.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
42 Net Promoter Score, from 38 scored reviews- Promoters 18
- Passives 18
- Detractors 2
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 45 across 2 companies.
Praised
- Improved visibility and less reporting effort
- A traceable record for project change
- More consistent stakeholder communication
What customers say
Renewal intent
Plan to renew 71%Plan to renew, by seniority
- 73% 11 answers
- 50% 2 answers
- 67% 3 answers
- 100% 1 answer
- 9/10 Average score from customers who will renew
- 8/10 Average score from undecided customers
- 9/10 Average score from customers not renewing
Top alternatives
Most weighed by WSP customersReport
For people who use WSP
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