WSP

wsp.com · Canada

WSP is a global professional services and engineering consulting firm that provides planning, design, environmental, and advisory services for infrastructure, transportation, buildings, water, energy, and environmental projects across public- and private-sector clients. The company generates revenue through project-based consulting, engineering, and program management fees. It operates worldwide with multidisciplinary teams supporting large-scale capital projects and ongoing asset management.

Revenue
$8.9B
Employees
67,000
Founded
1959
Headquarters
Canada

What 38 Arbolus experts think of WSP

NPS scores are predominantly positive: 15 of 36 respondents are promoters (42%), 18 are passives (50%), and 3 are detractors (8%), for an NPS of 33. Renewal intent is Yes for 11 of 14 respondents who supplied an intent, with 3 unsure; intent is missing for the remaining 22. Thirty respondents report more than one year of use, while 3 report less than a year, 1 is at pilot, and 2 are unsure. Qualitative feedback describes a controlled record, improved visibility, and traceability as benefits, while pointing to duplicated entry, integration and analytics gaps, search, and adoption as areas to address.Overall Customer Sentiment: Positive

Who reviewed WSP

Total customers 38 35 current · 3 former
Reviews growth +15 in six months
Seniority of respondents
  • C-Suite 59% (22)
  • Director 24% (9)
  • Manager 16% (6)
Generalist Generalist C-Suite NPS 10 Will renew
Legal Leader C-Suite NPS 9 Will renew
Operations Partner C-Suite NPS 9

Employer names and spend open in the full report, along with the other 35 customers.

Everything 38 customers told us about WSP.

Employer names, spend, renewal intent and every written answer behind the numbers on this page.

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Sentiment

42 Net Promoter Score, from 38 scored reviews
  • Promoters 18
  • Passives 18
  • Detractors 2

Cumulative NPS by month

+0 over 6 months
  • Mar 8
  • Apr 8
  • Jul 8
  • Aug 8
  • Sep 8
  • Oct 8

Net Promoter Score across 2 reviews, accumulated up to each month. Category median 45 across 2 companies.

Praised

  • Improved visibility and less reporting effort
  • A traceable record for project change
  • More consistent stakeholder communication

What customers say

Improved visibility and less reporting effort
“I rely on the tool to bring information together so I can monitor activity and performance without spending as much time collecting data from separate places. That gives me clearer visibility when making decisions or preparing reports. I find the information more accessible and useful when it is organised consistently, and the reduced effort helps make routine monitoring more manageable. The benefit is most relevant where teams need to keep track of multiple information sources and make reporting part of an ongoing process rather than a one-off manual exercise.”
A traceable record for project change
“I use the tool to keep design changes, queries, and responses together in a controlled record. That reduces dependence on scattered email and informal channels, and gives me an audit trail that can support change control and commercial discussions. For complex delivery work, the record helps the relevant people work from current information and makes commitments easier to follow. Its strongest contribution is not simply storing documents; it is creating a shared history that teams can refer back to when assessing decisions, resolving questions, or handing work between people.”
More consistent stakeholder communication
“I use the platform to record stakeholder interests, plan engagement, and track communications and commitments. That helps me provide consistent information on time and gives the team a record to use for governance reporting or when concerns need attention. In my experience, a shared channel can reduce misunderstandings and escalation by helping the team communicate in a coordinated way. The benefit depends on people using the process reliably, but where they do, it makes stakeholder engagement easier to manage across project activity.”

Renewal intent

Plan to renew 71%
  • Will renew 12
  • Undecided 4
  • Not renewing 1

Plan to renew, by seniority

  • C-Suite 73% 11 answers
  • Director 50% 2 answers
  • Manager 67% 3 answers
  • Not specified 100% 1 answer
  • 9/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers
  • 9/10 Average score from customers not renewing

Top alternatives

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