WuXi AppTec
WuXi AppTec is a global contract research, development, and manufacturing organization that provides R&D, testing, and manufacturing services across small-molecule drugs, biologics, cell and gene therapies, and medical devices to pharmaceutical, biotech, and medical device companies. It operates an integrated platform spanning discovery, preclinical development, clinical trial support, and commercial-scale manufacturing, generating revenue through fee-for-service and long-term outsourcing contracts. The company enables clients to accelerate drug discovery and development while reducing fixed infrastructure costs.
- Revenue
- $4.6B
- Employees
- 43,000
- Founded
- 2000
- Headquarters
- Shanghai, China
What 46 Arbolus experts think of WuXi AppTec
NPS scores are mostly positive, clustered between 7–10 (65%), with 10% rating 5 or below. Renewal intent is strong among users with more than 1 year of engagement and high annual spends. Stickiness increases with duration of implementation, as seen by the majority (>60%) at the 'MoreThan1Year' stage and corresponding high promoter scores. Key themes include high satisfaction with reliability and breadth, with concerns mainly from those with short tenures or pilot/offboarding. Overall Customer Sentiment: Positive
Who reviewed WuXi AppTec
- C-Suite 59% (27)
- Director 25% (12)
- Manager 16% (7)
Employer names and spend open once the report publishes.
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Sentiment
13 Net Promoter Score, from 46 scored reviews- Promoters 17
- Passives 18
- Detractors 11
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 7
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 13 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 38%Plan to renew, by seniority
- 40% 20 answers
- 29% 7 answers
- 67% 3 answers
- 0% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.2/10 Average score from undecided customers
- 8/10 Average score from customers not renewing
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