XACTIMATE
Xactimate / 1-800-New-Roofs appears to be a regional roofing contractor brand focused on residential roof replacement and related exterior services, using the Xactimate estimating platform for insurance-related work. The company likely generates revenue through installation and replacement projects paid by homeowners and insurers.
- Revenue
- $6.0M
- Employees
- 25
- Founded
- 2015
- Headquarters
- New York City, United States of America
What 15 Arbolus experts think of XACTIMATE
NPS scores are strongly positive, with 91% of respondents rating NPS 8-10. Renewal intent is unanimous among respondents with spend details, and the only non-renewal is among low spenders/offboarding. Stickiness is very high, as 86% of users report using the tool for more than 1 year. Key themes: high satisfaction, low churn risk, entrenched adoption in core industries.Overall Customer Sentiment: Positive
Who reviewed XACTIMATE
- C-Suite 67% (10)
- Director 13% (2)
- Manager 20% (3)
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Sentiment
57 Net Promoter Score, from 14 scored reviews- Promoters 8
- Passives 6
- Detractors 0
Cumulative NPS by month
+0 over 6 months- Mar 9
- Apr 9
- May 9
- Jun 9
- Jul 9
- Aug 9
Net Promoter Score across 3 reviews, accumulated up to each month. Category median 47 across 3 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 89%Plan to renew, by seniority
- 86% 7 answers
- 100% 2 answers
- 8.8/10 Average score from customers who will renew
- 7/10 Average score from customers not renewing
Top alternatives
Most weighed by XACTIMATE customers
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