WUXI
WuXi Biologics is a global contract research, development, and manufacturing organization (CRDMO) that provides end-to-end services for biologics, including discovery, cell line development, process development, clinical and commercial manufacturing. It serves pharmaceutical and biotechnology companies worldwide, generating revenue through fee-for-service and long-term outsourcing and manufacturing contracts. The company supports monoclonal antibodies, bispecifics, recombinant proteins, vaccines, and other biologic modalities across the full product lifecycle.
- IT Consulting & Implementation
- Revenue
- $2.3B
- Employees
- 11,000
- Founded
- 2010
- Headquarters
- Wuxi, China
What 19 Arbolus experts think of WUXI
NPS distribution: 28% scored 10, 22% scored 9, 17% scored 8, with a remaining spread from 3 to 7. Renewal intent is positive, with 7 out of 9 responses indicating 'Yes,' 4 'Not Sure,' and 1 'No' (corresponding to an offboarding implementation stage and low NPS). Stickiness is high, as 78% of respondents have used the service for more than 1 year. Key drivers of positive sentiment include long-term platform use, value perception among high spenders, and strong repeat intent in larger pharma firms.Overall Customer Sentiment: Positive
Who reviewed WUXI
- C-Suite 58% (11)
- Director 42% (8)
Employer names and spend open once the report publishes.
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Sentiment
21 Net Promoter Score, from 19 scored reviews- Promoters 9
- Passives 5
- Detractors 5
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 8
- Apr 8
- May 8
- Jul 8
- Sep 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 21 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 43% 7 answers
- 60% 5 answers
- 7.8/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
- 3/10 Average score from customers not renewing
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