Worley
Worley is a global engineering and professional services company that provides consulting, engineering, procurement, construction management, and operations services primarily to the energy, chemicals, resources, and infrastructure sectors. It serves oil and gas, power and renewables, mining, and industrial customers, helping design, build, and optimize large-scale assets and transition projects. The company generates revenue through long-term service contracts, project-based engineering and construction work, and advisory engagements.
- IT Consulting & Implementation
- Revenue
- $8.0B
- Employees
- 51,000
- Founded
- 1971
- Headquarters
- North Sydney, Australia
What 28 Arbolus experts think of Worley
NPS scores are predominantly high, with a concentration of 7–10 ratings from most users and influencers, indicating positive sentiment driven by expertise, reputation, and global reach. Renewal intent is generally strong among high spenders and global enterprises, though mid- and low-tier customers signal some uncertainty.Implementation stages skew heavily towards MoreThan1Year, reflecting deep integration and operational reliance. Key themes from expert feedback are professional delivery, energy transition leadership, and operational resources, balanced by concerns over premium pricing and organizational bureaucracy.Overall Customer Sentiment: Positive
Who reviewed Worley
- C-Suite 71% (20)
- Director 21% (6)
- Manager 8% (2)
Employer names and spend open in the full report, along with the other 25 customers.
Everything 28 customers told us about Worley.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
24 Net Promoter Score, from 29 scored reviews- Promoters 14
- Passives 8
- Detractors 7
Cumulative NPS by month
+0 over 6 months- Mar 8
- Apr 8
- May 8
- Jul 8
- Aug 8
- Sep 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 39 across 2 companies.
Praised
- Cost Efficiency for SME Clients
- Process Agility Enhancement
- AI Integration in Service Lines
- Leadership in Energy Transition
Criticised
- Resource Allocation Issues
- Premium Pricing
- Bureaucratic Processes
- AI Disruption Risk
What customers say
Renewal intent
Plan to renew 50%Plan to renew, by seniority
- 50% 6 answers
- 50% 2 answers
- 8.5/10 Average score from customers who will renew
- 7.3/10 Average score from undecided customers
- 4/10 Average score from customers not renewing
Top alternatives
Most weighed by Worley customers
Report
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