XPO Logistics, Inc.
XPO Logistics, Inc. is a North American transportation and logistics company that provides less-than-truckload (LTL) freight shipping services to shippers across diverse industries. The company operates a national terminal network, linehaul and pickup-and-delivery operations, and related logistics services, generating revenue primarily through freight transportation and value-added services. XPO serves manufacturers, retailers, and distributors that need domestic freight movement and time-definite delivery within the U.S. and cross-border into Canada and Mexico.
- Revenue
- $7.7B
- Employees
- 38,000
- Founded
- 2011
- Headquarters
- Greenwich, United States of America
What 14 Arbolus experts think of XPO Logistics, Inc.
NPS distribution is skewed high, with 54% of responses ≥8, and two perfect scores of 10. Only one outlier gave a score of 1. Renewal intent is confirmed by key high-spend, long-term customers (>1 year), while uncertainty is mostly among influencer roles at new or low-value accounts. Over 70% of responses are in the mature stage of implementation (more than 1 year), indicating deep customer stickiness.Overall Customer Sentiment: Positive
Who reviewed XPO Logistics, Inc.
- C-Suite 57% (8)
- Director 36% (5)
- Manager 7% (1)
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Sentiment
35 Net Promoter Score, from 14 scored reviews- Promoters 6
- Passives 7
- Detractors 1
Cumulative NPS by month
+0 over 6 months- Jan 8
- Feb 7
- Jun 8
- Jul 8
- Sep 8
- Oct 8
Net Promoter Score across 1 reviews, accumulated up to each month. Category median 35 across 1 companies.
Written answers and themes publish with the full report.
Renewal intent
Plan to renew 60%Plan to renew, by seniority
- 0% 1 answer
- 75% 4 answers
- 8.7/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
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