Xpress Bees
XpressBees is an Indian logistics and supply chain company that provides end-to-end e-commerce parcel delivery, B2B logistics, cross-border logistics, and warehousing services to online marketplaces, direct-to-consumer brands, and enterprises. It operates a nationwide network of hubs, last-mile delivery centers, and fulfillment facilities, generating revenue through transportation, warehousing, and value-added logistics services. The company focuses on high-volume, time-bound deliveries for e-commerce and retail customers across India.
- Revenue
- $350.0M
- Employees
- 15,000
- Founded
- 2015
- Headquarters
- Pune, India
What 24 Arbolus experts think of Xpress Bees
NPS distribution skews strongly positive, with over 60% of experts scoring 9 or 10, reflecting satisfaction with delivery reliability and network coverage. Renewal intent is highest among Users and high spend Influencers, especially in e-commerce/retail sectors. Stickiness trends are positive, with most customers reporting usage >1 year and only a few in pilot or test phases. However, some Influencers express uncertainty due to competitive pricing and tech integration concerns. Major feedback themes include service reliability, broad coverage, pricing competitiveness, but flagged gaps in real-time visibility and support response consistency. Overall Customer Sentiment: Positive
Who reviewed Xpress Bees
- C-Suite 71% (17)
- Director 10% (2)
- Manager 19% (5)
Employer names and spend open in the full report, along with the other 21 customers.
Everything 24 customers told us about Xpress Bees.
Employer names, spend, renewal intent and every written answer behind the numbers on this page.
Sentiment
54 Net Promoter Score, from 24 scored reviews- Promoters 14
- Passives 9
- Detractors 1
Cumulative NPS by month
+0 over 6 months- May 8
- Jun 8
- Jul 8
- Aug 8
- Sep 8
- Oct 8
Net Promoter Score across 2 reviews, accumulated up to each month. Category median 52 across 2 companies.
Praised
- Enhancing Real-Time Visibility
- Automated Multi-Carrier Orchestration
- Expanding into Premium and High-Stakes Segments
- Tech-Friendly Integrations
Criticised
- Aggregation and Automation Threat
- Service Failures and Cost-to-Value Erosion
- Superior Competitor Performance
- Support Response for Low-Volume Accounts
What customers say
Renewal intent
Plan to renew 83%Plan to renew, by seniority
- 75% 8 answers
- 100% 2 answers
- 100% 1 answer
- 100% 1 answer
- 8.6/10 Average score from customers who will renew
- 7/10 Average score from undecided customers
Top alternatives
Most weighed by Xpress Bees customers
Report
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