Yaskawa Electric Corporation

yaskawa.co.jp · Kitakyushu, Japan

Yaskawa Electric Corporation is a global manufacturer of industrial automation and motion control products, including AC drives, servo motors, motion controllers, and industrial robots, serving manufacturing, automotive, electronics, and other industrial sectors. The company generates revenue by designing, producing, and servicing hardware and software solutions that improve factory automation, productivity, and energy efficiency for industrial customers worldwide.

  • Manufacturing Execution & Quality
  • Asset Performance Management
  • IT Consulting & Implementation
Revenue
$4.1B
Employees
18,000
Founded
1915
Headquarters
Kitakyushu, Japan

What 6 Arbolus experts think of Yaskawa Electric Corporation

NPS scores are consistently high, averaging between 8 and 10, reflecting strong satisfaction. Renewal intent is positive, with one high spender definitively indicating renewal and another uncertain. Implementation stages show most customers have used Yaskawa for over 1 year, a sign of customer stickiness. The key sentiment theme is continued confidence among major industrial users, especially those with long-term deployments.Overall Customer Sentiment: Positive

Who reviewed Yaskawa Electric Corporation

Total customers 6 6 current · 0 former
Reviews growth +6 in six months
Seniority of respondents
  • C-Suite 67% (4)
  • Manager 33% (2)
Revenue Leader C-Suite NPS 8
Operations Leader C-Suite NPS 8
Engineering Leader C-Suite NPS 9 Will renew

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Sentiment

50 Net Promoter Score, from 6 scored reviews
  • Promoters 3
  • Passives 3
  • Detractors 0

Written answers and themes publish with the full report.

Renewal intent

Plan to renew 50%
  • Will renew 1
  • Undecided 1
  • Not renewing 0

Plan to renew, by seniority

  • C-Suite 100% 1 answer
  • Manager 0% 1 answer
  • 9/10 Average score from customers who will renew
  • 8/10 Average score from undecided customers

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